IntelliDesk

Add an AI chatbot to Shopify

How to add the IntelliDesk AI support chatbot to Shopify, step by step. It answers from your own content, captures leads and hands off to your team. Your snippet, with your agent filled in, is in the dashboard under Deploy → Install; it also confirms when the chat is live on your site.

Steps

  1. Online Store → Themes → ⋯ → Edit code.
  2. Open layout/theme.liquid.
  3. Paste the snippet right before </body> and save.
html
<script src="https://YOUR_APP/widget.js" data-agent="AGENT_SLUG_OR_ID" async></script>
Connect your store under Data sources → Shopify: the agent learns your products and answers “where is my order?” (it checks the order number and the email on the order).

Replace AGENT_SLUG_OR_ID with your agent's slug or id, and YOUR_APP with your IntelliDesk address.

Next

  • Lock the chat to your domains: Deploy → Chat widget → Embed → Allowed domains.
  • Signed-in users? Identify them so the agent knows who it's talking to.
  • Open the chat from your own button, or react to messages: JavaScript API.
  • All guides: Platform guides.