Terms of Service

IntelliDesk lets you train an AI support agent on your own content, test it, and put it on your website as a chat widget or a hosted help page. It can collect leads and hand conversations to your team. We keep improving the product, so features may change over time.

Give us accurate information, keep your password to yourself, and tell us if you think someone else is using your account. You’re responsible for what happens in your workspace, including the agents, content and settings you and anyone you give access to create.

You own the content you add, such as files, website pages, text and Q&A. You give us permission to store and process it only to run the service for you. Only add content you have the right to use.

We handle your visitors’ chats on your behalf, as described in our Privacy Policy. You’re responsible for giving your visitors any notice the law requires, such as your own privacy policy. We don’t use your content or your visitors’ chats to train AI models.

Don’t use IntelliDesk to:

• break the law or infringe anyone’s rights;
• send spam, harass people, or collect data from visitors without a lawful reason;
• spread malware, or try to break into, overload or reverse engineer the service;
• mislead visitors about who they’re talking to. The widget and help page tell visitors they’re chatting with an AI assistant; don’t hide or remove that notice;
• make medical, legal, financial or other high-stakes decisions about people without a human reviewing them.

We may suspend a workspace that breaks these rules or puts the service or other customers at risk.

Your agent’s answers are generated by AI from your content, and they can be wrong or incomplete. Review how your agent answers, especially on important topics. We recommend always giving visitors a way to reach a person. IntelliDesk isn’t a substitute for professional advice.

• The Free plan doesn’t need a credit card.
• Paid plans are billed monthly in advance through Stripe, at the prices on our pricing page, and renew automatically each month until you cancel.
• Each plan includes a monthly allowance of message credits. On a paid plan, credits refill when your subscription renews each month; on the Free plan, they refill every 30 days. On a plan you build on our pricing page, unused credits carry over into the next period, up to one month’s allowance; Free plan credits don’t carry over. Every plan has a hard limit: when credits run out, your agent asks visitors to leave their email instead of answering until credits refill or you change your plan, and we never charge you for overage.
• You can cancel anytime from Billing. Cancelling stops the next renewal; your paid plan and its credits stay active until the end of the period you’ve paid for, then your workspace moves to the Free plan. Changing a paid plan partway through a period isn’t available yet: to switch, cancel in Billing and choose a new plan once your paid period ends.
• We’ll tell you before a price change affects your subscription.

We don’t refund or credit partial months, time left in a period after you cancel, or credits you’ve already used. Credits have no cash value and can’t be exchanged for money; unused credits carry over only where your plan says so above.

If you were charged twice or charged by mistake, we refund it in full. To ask about a charge, use our contact form. Nothing in these terms takes away refund rights you have under the law where you live.

If you connect another service, such as Slack, a help desk or CRM, or your own webhook, your use of that service is covered by its own terms. We aren’t responsible for services we don’t run.

We work hard to keep IntelliDesk available and reliable, but we can’t promise it will always be uninterrupted or error-free.

You can stop using IntelliDesk at any time. To close your account, use our contact form. We may suspend or close an account that breaks these terms, and we’ll tell you when we reasonably can. After an account is closed, we delete its workspace data within 30 days, so export anything you want to keep first.

IntelliDesk is provided “as is”. To the extent the law allows, we disclaim implied warranties, and we aren’t liable for indirect or consequential losses, such as lost profits, lost data, or complaints about your agent’s answers. To the extent the law allows, our total liability for any claim is limited to the amount you paid us for IntelliDesk in the three months before the claim.

When we update these terms, we change the date at the top of this page. If a change is significant, we’ll let account owners know by email or in the app before it takes effect. If you keep using IntelliDesk after that, the new terms apply.

If you have questions about these terms, use our contact form.